Terms & Conditions

1. Use of This Website

This website is provided for personal shopping, product discovery, skincare information, and communication with Belmondo.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy or exploit its content for commercial purposes, or use the website in a way that violates applicable law.

We may restrict or suspend access to the website where we reasonably believe misuse, fraud, security risks, or a violation of these Terms has occurred.

2. Product Information

We aim to present product descriptions, ingredients, photographs, benefits, prices, and usage information as accurately as possible.

Minor differences may occur between product photography and the physical product because of packaging updates, screen settings, production batches, or other reasonable factors.

Product availability may change without notice.

3. Orders & Acceptance

Placing an order through the website is a request to purchase the selected products. An order may be reviewed before it is accepted or dispatched.

We reserve the right to cancel or refuse an order where there is an obvious pricing error, unavailable stock, incorrect customer information, suspected fraud, or another legitimate reason preventing fulfillment.

Customers are responsible for providing a complete and accurate name, phone number, delivery address, and governorate.

4. Prices & Offers

Prices displayed on this website are shown in Egyptian Pounds (EGP), unless otherwise indicated.

Promotional prices, bundles, discounts, and limited-time offers may be changed, suspended, or withdrawn at any time. The price confirmed during checkout is the price applicable to that order, subject to correction of obvious technical or pricing errors.

6. Payment

Available payment methods are displayed during checkout. Where Cash on Delivery is offered, payment must be made when the order is received.

If additional electronic payment methods are introduced, payments may be processed by independent payment service providers subject to their own security and processing procedures.

7. Returns, Exchanges & Incorrect Orders

Because skincare and cosmetic products are sensitive personal-use items, products should remain sealed, unused, and in their original packaging if a return or exchange is requested.

If you receive the wrong product, a damaged item, or an incomplete order, please contact us promptly with your order details and supporting photographs where appropriate.

Any return, replacement, or exchange remains subject to the condition of the product, the circumstances of the request, and any mandatory consumer rights available under applicable law.

Products that have been opened or used may not be eligible for return for hygiene and safety reasons unless required by applicable law or the product is defective.

8. Skincare Information

Product descriptions, ingredient information, articles, and skincare tips provided on this website are intended for general informational purposes.

They are not a substitute for professional medical advice, diagnosis, or treatment. Individual skin responses may vary. If you have a medical condition, known allergy, highly sensitive skin, or concerns about a specific ingredient, consult an appropriate healthcare professional before use.

9. Intellectual Property

The website and its content—including trademarks, logos, product names, photography, graphics, written content, layouts, and other creative materials—are protected by applicable intellectual-property laws.

Content may not be reproduced, redistributed, modified, commercially exploited, or used to create derivative materials without authorization from the relevant rights holder.

10. Third-Party Services & Links

The website may contain links to external websites, social networks, courier companies, payment providers, or other independent services.

We do not control the content, security, availability, or privacy practices of independent third parties. You should review their applicable policies before providing personal information to them.

11. Website Availability & Limitation of Liability

We work to keep the website accurate, secure, and available, but cannot guarantee uninterrupted or error-free operation at all times.

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses caused by events beyond our reasonable control, temporary website interruptions, third-party systems, or unauthorized use of the website.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

12. Changes to These Terms

We may update these Terms periodically to reflect changes in the website, products, services, payment options, business practices, or applicable requirements.

The latest version will be published on this page together with its updated date.

13. Applicable Law

These Terms and transactions made through this store are subject to the applicable laws and mandatory consumer protection requirements in the markets in which the store operates.

Any provision that is found to be unenforceable will be limited or removed only to the extent necessary, without affecting the remaining provisions.